Job dispatch

New jobs reach the right technician without a phone call

How it works

  1. Job requestA new job arrives by form, message or sheet.
  2. Assigned by area and skillIt goes to the nearest technician with the right skill.
  3. Technician's WhatsAppThe technician gets the details on WhatsApp.
  4. Done, with photosThe job is closed with photos as proof.

A worked example

  1. A cooling and aircon servicing company in Ubi gets a job request through its website form: a leaking unit at a Bedok condo, Thursday morning if possible.
  2. The system checks the job sheet. Rahman covers the east and holds the right certification, so the job goes to him.
  3. Rahman receives the address, the contact number and the fault description on WhatsApp, and replies to confirm.
  4. When the work is finished he sends photos of the repair. The job is closed in the sheet with the photos attached, and the office sees it is done without a phone call.

Before and after

Before

After

The office phones round to find who is free and nearby.

The job goes to the nearest technician with the right skill, and the office sees who accepted.

Job details are read out over the phone and written down by hand.

The technician gets the address, contact and fault in one WhatsApp message.

A job is called done, and nobody can show what was done.

Every closed job carries its photos.

What the AI does

  • Reads each new job request and picks a technician by area and skill.
  • Sends the technician the details on WhatsApp and records the reply.
  • Chases an unanswered job and offers it to the next suitable person.
  • Closes the job with the photos attached.

What your team keeps

  • Deciding who is on the team, their areas and their skills.
  • Urgent and unusual jobs that need a person to judge.
  • Talking to the customer about price, access and changes.
  • Checking the photos when a job looks wrong.

What is included

  • A job sheet in Google Sheets, set up to your areas and skills.
  • Intake from your form, WhatsApp message or sheet, whichever you use.
  • Assignment rules that you approve before launch.
  • WhatsApp messages to your technicians, and the photo hand-back.
  • A short briefing for your technicians and office.
  • Fixes and adjustments during the first month after launch.

What is not included

  • Route planning or live vehicle tracking.
  • WhatsApp message fees that Meta bills to your business.
  • Invoicing or payment collection for the jobs.

Works with

  • Google Sheets
  • WhatsApp

Questions

How much does the job dispatch system cost?

Setup starts from S$4,499. The monthly fee is set by your volume and agreed on the call, before anything is built. Usage costs, such as AI processing, are billed on top of the monthly fee. Meta's WhatsApp message fees are billed to your business by Meta, and subscriptions you already pay for, such as Google Workspace, remain yours. The minimum term is three months, and after that you can cancel any time.

Where does my data go, and does this meet PDPA?

Your job list and photos stay in your own tools, such as Google Sheets and Google Drive, wherever possible. The written scope says where everything is stored and lists any personal data the system handles and why, so you can check it against your own PDPA obligations. Your data is never used to train AI models.

What happens when the AI does not know who should take a job?

If no technician matches the area and skill, or the request is unclear, the job is not guessed at. It goes to your office as an unassigned job, with the reason, and a person decides. The same happens when nobody accepts a job in the time you set.

How long does setup take?

Usually three to four weeks. We agree your areas, skills and rules with you first, then connect the sheet and WhatsApp, and run a few days of test jobs with your technicians before it goes live.

Do my technicians need to install an app?

No. They use WhatsApp, which they already have. They receive jobs there, reply there and send their photos there.

Other operations systems

Company knowledge base

Staff and customers ask on WhatsApp and get answers from your own documents, with the source attached

Inbox triage

Email sorted, urgent mail flagged and routine replies drafted