AI receptionist for Singapore businesses

An AI receptionist answers every call in your business's name, including after hours. It answers questions, books or takes a message, and sends your team a summary.

How it works

  1. Customer callsA customer rings your business number.
  2. AI answers in your business's nameA voice answers the call using your business name.
  3. Answers, books or takes a messageIt answers common questions, books a time or takes a message.
  4. Summary to your team on WhatsAppYour team gets a short summary on WhatsApp.

A worked example

  1. A dental clinic in Toa Payoh is closed at 7pm when a caller rings to ask whether the clinic is open on Saturday.
  2. A voice answers in the clinic's name and says that it is an AI assistant and that the call is recorded.
  3. It gives the Saturday hours, then books a cleaning appointment in one of two free times from Google Calendar.
  4. The caller then describes a toothache and asks what it might be. The assistant does not give medical advice, takes a message and flags it as urgent. The team receives a summary on WhatsApp.

What is included

  • Setup of the AI voice on your business phone number.
  • A script built from your own information.
  • Booking into Google Calendar.
  • WhatsApp summaries to your team.
  • Testing with real test calls before launch.
  • Fixes and adjustments during the first month after launch.

What is not included

  • A new phone number or the phone line itself.
  • WhatsApp message fees that Meta bills to your business.
  • Advice of any medical, legal or financial kind.

Works with

  • Your phone number
  • Google Calendar
  • WhatsApp

Questions

How much does the AI receptionist cost?

Setup starts from S$4,499. The monthly fee is set by your volume and agreed on the call, before anything is built. Usage costs, such as AI processing and call minutes, are billed on top of the monthly fee. Meta's WhatsApp message fees are billed to your business by Meta, and subscriptions you already pay for remain yours. The minimum term is three months, and after that you can cancel any time.

Where does my data go, and does this meet PDPA?

Call recordings and summaries are kept in your own tools wherever possible. Callers are told at the start that they are speaking to an AI and that the call is recorded. The written scope states how long recordings are kept and who can hear them. The written scope says where everything is stored and lists any personal data the system handles and why, so you can check it against your own PDPA obligations. Your data is never used to train AI models.

What happens when the AI does not know the answer?

It says that it does not know, takes the caller's name and number, and records a message. Your team receives a summary on WhatsApp. If the caller says it is urgent, or the call touches on medical, legal or financial advice, the call is flagged for a person to return.

How long does setup take?

Usually four to six weeks from the call. A voice system needs more testing than a text one, so we run many test calls with you before it answers real customers.

Will callers know it is not a person?

Yes. The first thing the voice says is that it is an AI assistant and that the call is recorded. A caller can always ask to leave a message for a person.

Other customer experience systems

WhatsApp AI chatbot

Answers customers on WhatsApp day and night, and hands over to your team when needed