WhatsApp AI chatbot for Singapore businesses

A WhatsApp AI chatbot answers customers from your own prices, hours and policies, day or night, and hands anything it cannot answer to your team.

How it works

  1. Customer messagesA customer sends a question to your WhatsApp number.
  2. Answer from your informationIt replies using your own prices, hours and policies.
  3. Books or collects detailsIt books the visit or takes their details.
  4. Hands over to staff when neededAnything it cannot answer goes to a member of your team.

A worked example

  1. A gym in Bishan receives a WhatsApp message at 10pm: what are the membership options, and is there a trial class on Saturday?
  2. The assistant replies using the gym's own price list, class timetable and policies, in the same chat.
  3. The customer picks the Saturday trial. The assistant takes the name and phone number and saves the booking in Google Calendar.
  4. Later the customer asks whether the gym can freeze a membership for a medical reason. That is not in the policies, so the assistant tells the customer a team member will reply and passes the chat to the manager with the question attached.

What is included

  • Connection to your WhatsApp Business number.
  • A knowledge set built from your prices, hours and policies.
  • Booking or detail collection into Google Calendar or Google Sheets.
  • A handover rule that says which questions go to whom.
  • Testing with real questions from your team before it goes live.
  • Fixes and adjustments during the first month after launch.

What is not included

  • WhatsApp message fees that Meta bills to your business.
  • Writing your prices, policies or FAQs from scratch.
  • Replies that need a person to decide, such as refunds or complaints.

Works with

  • WhatsApp
  • Google Calendar
  • Google Sheets
  • Your website

Questions

How much does the WhatsApp AI chatbot cost?

Setup starts from S$3,499. The monthly fee is set by your volume and agreed on the call, before anything is built. Usage costs, such as AI processing, are billed on top of the monthly fee. Meta's WhatsApp message fees are billed to your business by Meta, and subscriptions you already pay for remain yours. The minimum term is three months, and after that you can cancel any time.

Where does my data go, and does this meet PDPA?

Chats and bookings stay in your own tools, such as your WhatsApp Business account, Google Calendar and Google Sheets, wherever possible. The written scope says where everything is stored and lists any personal data the system handles and why, so you can check it against your own PDPA obligations. Your data is never used to train AI models.

What happens when the AI does not know the answer?

It says so and does not guess. The customer is told a team member will reply, and the chat is passed to the person you named, with the question attached. You can also see which questions it could not answer, which shows you what to add next.

How long does setup take?

Usually two to three weeks from the call. We gather your information, connect your WhatsApp number, and test with real questions from your team before it goes live.

Will customers know they are talking to an AI?

Yes. The first message says that an automated assistant is replying and that a team member can take over at any time.

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