AI Training for Teams: Claude, ChatGPT and Copilot
We run in-house AI training for Singapore teams on the AI tool your company already pays for, whether that is Claude, ChatGPT, Microsoft 365 Copilot or Gemini. Every exercise uses your own documents and the tasks your team does each week. We have trained teams at multinational companies and SMEs (small and medium-sized enterprises), the largest of them more than 40 people.
Our training cannot be claimed under SkillsFuture or the SkillsFuture Enterprise Credit (SFEC), a training credit for employers. Cortex Lab AI is not a training provider registered with SkillsFuture Singapore (SSG), the government agency that runs SkillsFuture. If funding decides it for you, a registered course will cost less. The section on funding below sets out when in-house training is still the better choice.
What does our AI training include?
A half-day AI workshop for your team, then a follow-up clinic once people have used the tool at work. The exercises run on your own documents and processes, so the examples on screen come from your company instead of a made-up one. We recommend agreeing beforehand which recurring tasks to cover and which documents your team is comfortable using in the session.
The workshop covers:
- what your tool does well, and where it guesses
- writing instructions for a recurring task once and saving them, so anyone on the team can reuse them
- giving the tool your own documents to work from, and checking its answer against the source
- what can and cannot go into the tool under your plan and your company's rules
- which parts of a task still need a person to decide
| Format | What happens | Who it suits |
|---|---|---|
| Half-day workshop | Hands-on session on your tool, using your tasks and documents | Teams starting out, or teams who already pay for the tool but rarely use it |
| Follow-up clinic | A second session once your team has used the tool at work | Teams that have done the workshop |
What does Claude training for teams cover?
A Claude session concentrates on Projects. Anthropic, the company that makes Claude, describes them as "self-contained workspaces with their own chat histories and knowledge bases". You upload the documents a task depends on and write the project instructions once, and every chat in that project starts from them. On Team and Enterprise plans, Anthropic says projects "can be shared with other members of your organization". One person can build a project for, say, tender responses, and the rest of the team can use it.
We recommend each person builds a project for a real task and tests it with questions where the team already knows the right answer. That shows everyone where Claude is reliable and where it fills gaps with a confident guess. We use Claude in our own work, including the chat assistant on this website.
Claude Team and Enterprise plans fall under Anthropic's Commercial Terms, its contract for business customers. For those, Anthropic says it "will not use your chats or coding sessions to train our models", unless you choose to join its Development Partner Program. Free, Pro and Max are personal plans, where each user chooses whether their chats are used for training. If your staff use personal Claude accounts for work, the data section below applies to you.
Do you also run ChatGPT, Microsoft 365 Copilot and Gemini training?
Yes. We run ChatGPT training for companies on ChatGPT Business or Enterprise, and the same in-house format for Copilot and Gemini. We train your team on whichever tool your company already pays for, and we do not ask you to switch. The method stays the same across tools. The features we spend time on change.
| Tool | What the session concentrates on |
|---|---|
| Claude (Team or Enterprise) | Shared projects holding your documents and standing instructions |
| ChatGPT (Business or Enterprise) | Reusable instructions for recurring tasks, and working from uploaded files |
| Microsoft 365 Copilot | Drafting and summarising inside the Microsoft apps your team already uses, from files each person can already open |
| Gemini in Google Workspace | Working from the email and documents already in your Workspace |
Microsoft has renamed Microsoft 365 Copilot to Microsoft Copilot, and says some licences and screens may still show the old name during the change. Microsoft also says Copilot follows your existing permissions, so a person can only bring files they could already open into an answer. That makes tidy folder permissions worth checking before a Copilot session.
Is this AI training SkillsFuture or SFEC claimable?
No. Cortex Lab AI is not an SSG-registered training provider, so our training cannot be claimed under SkillsFuture or the SFEC. Registered providers in Singapore run AI courses that SFEC can fund. For a team that wants a funded, certified course, they are the cheaper route.
In-house training suits a different need. It runs on your own documents and the plan you already pay for, the room holds only your staff, and a follow-up clinic comes once people have tried it at work.
| SSG-funded course | Cortex in-house training | |
|---|---|---|
| Claimable under SkillsFuture or SFEC | Yes, if the provider and course are registered | No |
| Built from | The provider's course content | Your documents, your tasks and your tool |
| Certificate | Often a WSQ (Workforce Skills Qualifications) statement of attainment | No WSQ statement |
| Best for | People building a recognised, general skill | Teams applying a tool they already pay for to their own work |
If you plan to use SFEC with another provider, check the dates. SSG says the current SFEC support "will expire on 30 November 2026". A course must finish on or before that date to qualify, subject to SSG's approval. A redesigned SFEC launches on 1 December 2026, and SSG says the list of eligible programmes "will be announced subsequently" (SSG Information Memorandum EED/2026/1).
How do you keep company data safe during training?
We recommend running every exercise on your company's business plan, and agreeing beforehand which documents can be used. Keep anything holding customer or staff personal details out unless your plan and your own policy allow it.
Whether an AI company trains on what your staff type depends on the plan, and the business plans differ from the personal ones:
| Plan | Used to train the provider's models? |
|---|---|
| Claude Team or Enterprise | No, says Anthropic, unless you join its Development Partner Program. Feedback you send by clicking thumbs up or thumbs down can be used |
| Claude Free, Pro or Max | Each user chooses. If they allow it, Anthropic keeps the data for five years |
| ChatGPT Business or Enterprise | Not by default, says OpenAI |
| Personal ChatGPT accounts | OpenAI says it may, unless the user switches off "Improve the model for everyone" |
| Microsoft Copilot through a work account | Microsoft says prompts and responses are not used to train its foundation models, the AI models behind Copilot |
| Gemini in Google Workspace | Google says it does not train models on your company's data without your permission or instruction |
The larger risk is usually staff pasting customer details into a personal account. We recommend agreeing a one-line rule your team can follow, such as "customer names, numbers and messages only go into the company account". Our guide to the PDPA and ChatGPT covers the sources for each plan and what the PDPA, Singapore's privacy law, expects of you.
What can your team do after the training?
After the workshop, people on your team should be able to:
- set up a project or saved instructions for a recurring task, and share it with colleagues
- give the tool the right documents and check its answer against them before using it
- tell which tasks the tool handles well and which it gets wrong
- explain what can go into the company account and what cannot
Whether they keep using it depends on whether their set-ups save time on real work.
What are the limits of AI training?
A half-day workshop teaches people to use a tool well. It does not make anyone a developer, and it does not connect your systems to each other. If a task needs AI to read your inbox, update your customer database or pull from your accounts, that is a build, and our AI integration work covers it.
The tools change every few months, so some of what we set up will need adjusting. We teach the method behind each set-up so your team can adjust it themselves. Every answer still needs a person to check it before it goes to a customer. We design the training to take repetition out of the work your team already does, and none of it is planned around reducing headcount.
Is AI training the right first step for your team?
Not always. If nobody in the company has a business AI plan yet, choose the tool first. Training on a personal account teaches habits you will have to undo. If your staff want a recognised certificate or the course must be SFEC-funded, a registered provider suits you better. If one manual process takes up most of the hours, automating it may return more than training everyone. An AI consulting session will show which it is. For a wider view of where to start, read AI for Singapore SMEs: where to start.
Frequently asked questions
How long is the training?
A half-day workshop, followed by a clinic once your team has used the tool at work.
Do staff need a technical background?
No. The sessions are in plain English, and the exercises are the emails, proposals and reports your team already writes.
Can you train us on Microsoft 365 Copilot or Gemini instead of Claude?
Yes. We train on whichever tool your company already pays for, including ChatGPT, Microsoft 365 Copilot and Gemini in Google Workspace.
Can we use real company documents in the session?
Yes. We recommend using them only on your business plan, after agreeing which documents to use. Keep customer and staff personal details out unless your plan and policy allow them.
Can we claim the training under SkillsFuture?
No. We are not an SSG-registered training provider, so the training cannot be claimed under SkillsFuture or the SFEC.
To plan a session around your team's tasks, book a free 30-minute consultation.